Privacy Policy

1. Introduction

This policy explains how Al Taqwa collects, uses, shares and protects your personal information when you use altaqwa.co.za, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Responsible party: Al Taqwa Halaal (Pty) Ltd, trading as Al Taqwa, Unit 26, 52 Planet Avenue, Crown Mines, Johannesburg, Gauteng, South Africa.

Contact Information: info@altaqwa.co.za, +27 60 335 4399.

By using the website or giving us your information, you accept this policy. If you do not agree, please do not use the site.

2. Information we collect

We collect only what we need, directly from you or automatically when you browse.

Account and order details: name, email, phone number, delivery and billing address, and order history when you register or buy from us.
Enquiries: whatever you put in our contact and enquiry forms, including your name, email, phone number and message.
Wishlists and comparisons: products you save or compare, linked to your account if you are logged in.
Payment information: processed by our payment provider. We do not store full card numbers.
Technical data: IP address, browser type, device, pages visited and referring page, collected through cookies and server logs.
Agent applications: if you apply or are listed as an agent, the details you give us (see section 4).

3. How and why we use it

We use your information only for the purposes below, and only where POPIA allows it (consent, performing a contract, a legal obligation, or our legitimate interests).

Process, deliver and support your orders.
Manage your account, wishlists and comparisons.
Respond to enquiries and connect you with an agent.
Send order updates, and marketing only if you have opted in. You can unsubscribe at any time.
Keep the website secure, prevent fraud and improve how it works.
Comply with tax, consumer protection and other legal duties.

4. Our agent directory

The Find an Agent page publicly shows each agent’s business name and logo, agent name, address, areas serviced, and the phone and WhatsApp numbers they have chosen to list. We publish an agent’s details only with their consent, and agents can ask us to correct or remove them at any time.

If you contact an agent through the directory, they receive and handle your details for that enquiry. Agents must keep your information confidential and use it only to deal with your request.

5. Sharing your information

We do not sell your personal information. We share it only with service providers who process it for us under written agreements (operators), and only as needed:

Payment processors and banks.
Couriers and delivery partners.
Website hosting, email and form services.
Analytics and security providers.
Professional advisers, and authorities where the law requires it.

6. Cookies

We use cookies to keep you logged in, remember your cart, wishlist and comparisons, and understand how the site is used. Fonts are loaded from Google Fonts, which means your IP address is sent to Google.

You can block or delete cookies in your browser settings, but some features, such as the cart and checkout, may stop working.

7. Retention, security and transfers abroad

We keep personal information only as long as needed for the purposes above or as the law requires (for example, tax records for five years), then delete or anonymise it.

We protect it with reasonable technical and organisational measures, including secure hosting, access controls and encrypted connections. If a breach puts your information at risk, we will notify you and the Information Regulator as POPIA requires.

Some providers, such as hosting, email and analytics services, may store data outside South Africa. We transfer it only where the recipient is bound to a comparable level of protection.

8. Your rights, children and contact

Under POPIA you may ask us to confirm what information we hold about you, access it, correct or delete it, object to its processing, and withdraw consent (including for marketing). Email our Information Officer and we will respond within a reasonable time.

The website is not directed at children under 18, and we do not knowingly collect their information.

We may update this policy from time to time. The date at the top shows when it was last revised.

If you are unhappy with how we handle your information, you may complain to the Information Regulator: inforeg.org.za, complaints.IR@justice.gov.za.